Warranty

At WaterRower Holdings Limited group (WaterRower) and WATERROWER | NOHRD, we are committed to providing high-quality products designed to last. To ensure your peace of mind, we offer a variety of warranties tailored to our range of products.

Standard Warranties

Each of our products comes with a standard warranty covering manufacturing defects and workmanship issues. The duration and specifics of the warranty vary depending on the product you purchase. Please refer to the individual product page or your user manual for detailed information on your product's warranty.

What’s Covered

Our warranties cover:

• · Manufacturing defects.
• · Faults in materials or workmanship under normal use.

They do not cover:

• · Damage caused by misuse, accidents, or unauthorised repairs.
• · Normal wear and tear.
• · Consumable parts (e.g., batteries).

How to Make a Warranty Claim

If you experience an issue with your product, please follow these steps to make a warranty claim:

• 1 Contact us: Contact our customer service team via email at [email protected] or by phone at 0208 749 9090.
• 2 Provide Proof of Purchase: Ensure you have your receipt or order confirmation.
• 3 Describe the Issue: If possible, share a detailed description and photos/videos.

You can also visit us at our office:
Unit 4, The Valley Centre, Gordon Road, High Wycombe, HP13 6EQ
We will assess your claim promptly and guide you through the next steps.

Additional Information

For more details, or to check if your product qualifies for an extended warranty, contact us via email at [email protected], by phone at 0208 749 9090.